Privacy Policy
- We collect only what we need to answer calls for our clients and to follow up with people who contact us.
- We don't sell personal information.
- We never share mobile numbers or SMS opt-in data with third parties for marketing.
- Email support@goodhandsai.com to see, correct or delete your information.
1. Who we are
GoodHands provides AI call answering and missed-call follow-up for home-services businesses. It is operated by Dale Builds LLC ("GoodHands," "we," "us"), a Florida limited liability company. This policy covers goodhandsai.com, our text messaging program, and the call-answering service we run for our clients.
2. Information we collect
- Information you give us: what you enter on our website form (name, business name, trade, phone, email, and anything you tell us about your business), and your SMS consent choice.
- Client account information: business details, contact names, mobile numbers for call summaries, service and pricing details, and billing information. Payments are processed by Stripe, and we don't store full card numbers.
- Call information we process for clients: when someone calls a business that uses GoodHands, we process the caller's phone number, the call recording and transcript, and the details the caller provides (name, address, service needed, urgency). Callers are told at the start of the call that it is recorded.
- Messaging records: the text messages we send and receive, delivery status, and opt-in and opt-out records.
- Basic technical data: standard server logs (IP address, browser type, pages visited) kept by our hosting provider for security and reliability.
3. How we use it
- To answer calls for our clients and send them call summaries and emergency alerts
- To respond to your game-plan request and schedule your call
- To send text messages you've agreed to receive (see our SMS Terms)
- To provide, bill for, secure and improve the service, including reviewing call quality
- To comply with law and enforce our agreements
4. Mobile numbers and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, for any reason. The only exception is the service providers that deliver messages on our behalf, such as our SMS carrier provider, and they may use that data only to provide the service.
You can opt out of texts at any time by replying STOP. Reply HELP for help. Message frequency varies. Msg & data rates may apply.
5. How we share information
We don't sell or rent personal information. We share it only:
- With the client business you called. Caller information and recordings belong to and are delivered to that business.
- With service providers who help us run GoodHands, under confidentiality obligations and only for that purpose: telephony and messaging (Twilio), voice AI (Vapi and its speech and language model providers), hosting (Vercel), form delivery (FormSubmit), and payments (Stripe).
- When required by law, or to protect the rights, safety or property of our clients, callers, us or others.
- In a business transfer such as a merger or sale, subject to this policy.
6. Call recordings
We process call recordings on behalf of our client businesses. Every call begins with a recording disclosure. Recordings and transcripts are used to deliver the call summary to the business, handle disputes and improve answer quality. They are kept for up to 12 months unless the client asks us to delete them sooner. If you called a GoodHands client and want your recording deleted, contact that business or email us.
7. Retention
We keep information only as long as we need it for the purposes above. Website inquiries are kept for up to 24 months. Client records are kept for the life of the account plus any period required for tax or legal reasons. SMS opt-out records are kept as long as needed to honor them.
8. Security
We use reputable providers, encrypted connections (HTTPS/TLS), access controls, and secret keys that are never stored in our code. No system is perfectly secure, but we work to protect your information and will notify affected people as required by law if a breach occurs.
9. Your choices and rights
- Ask to see, correct or delete your information by emailing support@goodhandsai.com. We respond within 30 days.
- Opt out of text messages by replying STOP.
- Opt out of email follow-up by replying "unsubscribe" or emailing us.
10. Children
GoodHands is a business service and isn't directed to children under 13. We don't knowingly collect their information.
11. Changes
We may update this policy. The effective date at the top always reflects the current version. If a change is material, we'll notify clients by email before it takes effect.
12. Contact
Dale Builds LLC (GoodHands) · Jacksonville, Florida · support@goodhandsai.com